Change Management


Once you have formulated a successful strategy and designed the processes, systems and roles to start it; you expect to be rewarded with a successful organisation that achieves goals, delivers the strategy and realises the vision. However, in most organisations this requires the support and commitment of everyone, which the traditional change management approaches aren’t good at delivering because they assume that the main focus is overcoming resistance.

There is a further problem with large-scale, one-off change initiatives – their scope and complexity means that they are often outdated by the time they complete, and very often they fail before they are completed. The problem with big change is that the outside world changes quickly, whether through competition in a commercial context or through social, political and economic change. The global economic crisis in 2008 illustrated this well with a crisis affecting banks and premium brands, but creating new opportunities for budget hotels, low-cost retailers and entrepreneurs. Imagine a similar crisis happening in the first weeks of your change programme.

A truly effective organisation recognises that change management starts by understanding that the schools of thought based on overcoming resistance to change are outdated. Many people welcome change and some even thrive on it. The key is to start by looking at change from the perspective of the person and customising the tools and techniques to suit personal preferences and not adopting a ‘one size fits all’ approach to change management.

It also helps to distinguish between sustaining one-off change initiatives and building a capacity for continual, incremental change. Our Change Management practice helps you understand each motivator in times of change and how leaders at all levels can use this knowledge to ensure success. We work with you to help people in your organisation by reducing uncertainty, clarifying purpose, increasing involvement and ownership, using social networks, and recognising achievement all of which enable people to contribute to effective change.

Key benefits:

  • Develops your organisations capacity to thrive on change
  • Develops the ability of your organisation to find and solve problems
  • Improved team effectiveness
  • Develop a strong, dynamic culture
  • Increased levels of personal commitment
  • More open and effective communication

Contact us to find out how we can make your change management more effective …