An intensive two-day introductory business process improvement training course. Immerse yourself in a structured approach to modelling, analysing and improving business processes. As a result, you will learn how to apply a solid foundation toward a lean, competitive, agile organisation that is aligned to deliver the best value for its customers.
We show you proven principles, methods and tools. You will apply them to problems, industry cases and examples drawn from your own experience. Thinking about your business in process terms can be very helpful in improving product and service quality, business efficiency and, consequently, both internal and external customer service.
- Identify the relevant processes for your business
- Use process maps to identify and understand process improvement opportunities
- Develop the ability to continuously improve the effectiveness of your business
- Build an organisation that has more focus on customer value
- Understand how to reduce wasted cost, effort and resource
Our Introduction to Business Process Improvement course gives you a thorough way of aligning your people, processes and systems with the strategy of your organisation and the requirements of your markets and customers.
Introduction to Business Process Training: agenda
- Process mapping and improvement overview
- Business Process Management tools and techniques
- Map and measure a current process
- Syndicate process map exercise: identify improvement opportunities
- Feedback and review from syndicate team exercises
- Designing a better process
- Implementing and managing the new process
- Review and summary
Is your company, division or department a consistent, smooth-running operation characterised by order, discipline and continuous growth? If not, why not find out how improving your internal processes is a worthwhile investment of your time?
Develop your ability to use a tried and tested business process improvement method drawn from established approaches including Lean Management and Six Sigma. We add to these proven approaches with tips and practices learned from over twenty years of experience in a range of industries around the world. The improvements you identify typically result in efficiency improvements of 20%. These gains can be made without the need for investment. If there is a business case to invest in new equipment or reorganised workflows, the improvements can be even greater. A 20% efficiency improvement is the same as giving each person one day per week back to spend on more useful, activities.
Many processes exhibit similar problems, therefore we also examine common process failings. Sometimes you don’t have a process in place, consequently we discuss how to design new and improved processes. We have interesting case examples you can work on or, better still, bring details of your own processes and you can use them during the practical sessions.
This open business process improvement training is also available as for in-house presentation. This is a cost-effective alternative if you have a number of delegates to be trained.