Business Process Improvement Training: 2 days

Course overview

An intensive two-day introductory business process improvement training course.  Immerse yourself in a structured approach to modelling, analysing and improving business processes.  As a result,  you will learn how to apply a solid foundation toward a lean, competitive, agile organisation that is aligned to deliver the best value for its customers.

We show you proven principles, methods and tools. You will apply them to problems, industry cases and examples drawn from your own experience.  Thinking about your business in process terms can be very helpful in improving product and service quality, business efficiency and, consequently, both internal and external customer service.


  • Identify the relevant processes for your business
  • Use process maps to identify and understand process improvement opportunities
  • Develop the ability to continuously improve the effectiveness of your business
  • Build an organisation that has more focus on customer value
  • Understand how to reduce wasted cost, effort and resource

Our Introduction to Business Process Improvement course gives you a thorough way of aligning your people, processes and systems with the strategy of your organisation and the requirements of your markets and customers.

Business Process Training - 2 day introduction

Introduction to Business Process Training: agenda


  • Process mapping and improvement overview
  • Business Process Management tools and techniques
  • Map and measure a current process
  • Syndicate process map exercise: identify improvement opportunities


  • Feedback and review from syndicate team exercises
  • Designing a better process
  • Implementing and managing the new process
  • Review and summary

Is your company, division or department a consistent, smooth-running operation characterised by order, discipline and continuous growth? If not, why not find out how improving your internal processes is a worthwhile investment of your time?

Develop your ability to use a tried and tested business process improvement method drawn from established approaches including Lean Management and Six Sigma.  We add to these proven approaches with tips and practices learned from over twenty years of experience in a range of industries around the world.  The improvements you identify typically result in efficiency improvements of 20%.  These gains can be made without the need for investment.  If there is a business case to invest in new equipment or reorganised workflows, the improvements can be even greater.  A 20% efficiency improvement is the same as giving each person one day per week back to spend on more useful, activities.

Many processes exhibit similar problems, therefore we also examine common process failings.  Sometimes you don’t have a process in place, consequently we discuss how to design new and improved processes. We have interesting case examples you can work on or, better still, bring details of your own processes and you can use them during the practical sessions.

This open business process improvement training is also available as for in-house presentation.  This is a cost-effective alternative if you have a number of delegates to be trained.

Business Process training - 2 day introduction



Introduction to Business strategy

Business Strategy Training – an introduction


This introduction to business strategy training course is designed for managers who want to improve their ability to step above business as usual and plan ahead more effectively.  Organisations in every field face both uncertainty and competition – so if you want to compete for sales or funding, and chart an effective course forward, you need to differentiate and protect your organisation with a compelling strategy and business model.
Whether you’re selling a product, offering a service or promoting a charity, this highly effective 3-day business strategy training course gives you a complete guide to the essentials of designing, developing and implementing the right strategy to get the results you want.

This highly practical programme gives you a complete set of methods, tools and techniques to analyse your organisation and focus on the most important challenge or opportunity.  By understanding your internal resources and external environment, you identify the best strategy for your situation. The results enable you to develop an action plan to develop your own strategy and embed strategy within your organisation’s management process. You will discover your own key strategic challenges – do the analysis, generate options, choose and plan to deliver the best strategy.

Our evidence-based training approach helps to improve your strategic thinking ability and increase your confidence in managing strategic responsibilities in the context of your organisation and the industry it operates in.


The process of formulating, improving and implementing your strategy and business model is described in tangible steps. A strategy is not simply about “competitive advantage” or “unique competencies”, but being clear about the biggest challenge facing your organisation. The next steps choose the best policy and actions to address the challenge.

Strategic management involves thinking through what you want to achieve, how you are going to allocate and direct resources, then managing the implementation, to deliver the best result you can achieve.  The business model underpins your strategy and explains how you earn a profit or achieve your objectives within your allocated funding.

This business strategy training will help you:

  • Understand the difference between corporate, business and functional strategy
  • Analyse your market, industry and the wider business environment
  • Take a dispassionate view of your organisation’s strengths and areas for improvement
  • Boil your strategy down to the essentials
  • Communicate your strategy to your stakeholders to gain commitment
  • Choose and use the ‘vital few’ strategic metrics that will tell you if you are on track to achieve your strategic goals
  • Appreciate the difference between good strategy and bad strategy

This business strategy training course is for you if you…

  • Manage a small or medium-sized organisation and want to find out how to realise it’s potential
  • Lead a business unit in a large organisation and want to create a business strategy that aligns with the corporate one
  • Want to improve the quality of an existing business strategy or create a new one
  • Want to update your knowledge about how to create, update and implement a strategy

Business strategy training

Business Strategy Training – Course Content

A systematic process to formulate and implement business strategy takes you through everything in clear steps.  One of the biggest challenges is making choices, you will learn how to do this well.  Bad strategy often results from trying to keep all stakeholders happy.  This course shows you how to allocate and direct your resources to deliver, then manage the implementation, to deliver a sustainable return on investment and manage stakeholder expectations.

Day 1 – Principles of business strategy

  • What is a business strategy?
  • What is the difference between a good business strategy and a bad one?
  • How to think more strategically
  • Understanding and improving your business model
  • A systematic approach to formulate, implement and evaluate business strategy
  • Vision, values, mission and goals – guidelines and examples
  • Analysing and understanding your business environment

Day 2 – The strategic management process

  • How to evaluate market structures, trends and prospects
  • Assessing internal competencies and capabilities
  • Using external and internal analysis to generate business strategy options
  • Strategy translation and measurement – Strategy Maps and the Balanced Scorecard
  • How to achieve strategic alignment
  • Putting a strategic plan together
  • Developing business cases and business plans

Day 3 – Strategy implementation, measurement and improvement

  • Managing risk and uncertainty
  • Gaining your team’s commitment and buy-in to the business strategy
  • Case Study: Strategy consultancy role play
  • Effective execution – communication and stakeholder management
  • Implementation – getting practical things done
  • Conclusion – driving value through strategic thinking

This business strategy training course is also available for in-house presentation if you have more than three delegates to be trained.

Strategy & Performance Management

Strategy & Performance Management

How to design, deliver and sustain results

 Practical approaches to implementing a strategy and managing performance:Strategic Leadership & Performance Management

  • Aligning and integrating operations strategy with business and corporate strategies.
  • Understanding performance management from a strategic perspective.
  • Explore the relationship between strategic and operational goals, targets and measures.
  • How to identify assets with the potential to create value.
  • Knowledge asset management as a growth driver.
  • Develop an integrated view of strategic performance management.
  • Understand the relationships between corporate strategy, business models, business strategies, functional strategies, and the management of risk, knowledge and projects.
  • Our evidence-based and highly practical approach to leadership and management helps executive managers to improve their ability to consider performance management from a strategic point of view.

Course schedule:

  • 08 – 11 April 2019 – London £ 2,975 GBP plus 20% VAT

Registration and enquiriesStrategy & Performance Management

You can book a place using the button below or the form on the left of the screen.  Alternatively, if you wish to simply ask a question, please press the “More information” button:

Course Details

Strategy & Performance Management

How to design, deliver and sustain results


This Strategy & Performance Management training course explores practical approaches to developing and implementing an operations strategy. You will learn how to align it with the business strategy then integrate operations with the management and support processes and projects. It develops a deeper understanding of performance management from a strategic perspective, covering the relationship between strategic and operational goals, targets and measures.
The course also includes guidance on how to identify the assets with the potential to create value, and knowledge asset management as a growth driver. We combine aspects of management and leadership to develop an integrated view of strategic performance management. This is achieved by understanding relationships between corporate strategy, business models, business strategies, functional strategies, and the management of risk, knowledge and projects.
Our evidence-based and highly practical approach to leadership and management helps executive managers to improve their ability to consider performance management from a strategic point of view.

Who should attend?

CXO executives, general managers, operations managers, functional managers, portfolio managers, programme managers, project managers, enterprise analysts, and specialists who:

  • Have a responsibility to translate business strategy into operational strategies and plans then manage performance and deliver results or are accountable.
  • Want a deeper understanding of the relationship between operational management and strategic management.
  • Want to improve strategic alignment and develop a better performing organisation.


The course provides an opportunity to build on your existing managerial skills, knowledge and experience. The course uses a mixture of short theory explanations, group discussions, practical casework, exercises, presentations, video clips, problem- solving and feedback sessions to provide an interesting, varied and stimulating learning experience that suits a range of learning styles.

Participants learn in an interactive workshop environment how to handle their director roles and responsibilities and achieve greater impact in their board work. The opportunity is given to address specific client situations in the form of individual yet anonymised case studies. The course leaders have extensive qualifications and experience working with clients in many industries on strategic management and corporate governance in emerging markets.

Venue & Group Size

The programme will be held at a specialist corporate venue in midtown Manhattan close to a wide selection of hotels, shops and restaurants. The non-residential course fee includes training facilities, documentation, lunches and refreshments for the duration of the programme.

Delegates are responsible for arranging their own transport, accommodation and evening meals, however, a list of convenient hotels is available upon registration. We will work in small groups up to a maximum of 12 delegates.

Strategy  & Performance Management – Agenda

Day 1 – Strategy execution problems and what to do about them

  • Strategic planning – the execution issue
  • Strategy as plans and patterns
  • Integrating strategic & operational management
  • Strategy as perspective
    • Vision & Values, Mission & Goals
  • Competitive strategy

Day 2 – Strategy alignment and integration

  • Levels of strategy
    • Corporate, Business, Functional
  • Performance measurement, management and improvement
  • Business Models
  • Business strategy and risk
  • Formulating, evaluating and updating strategy

Day 3 – Translating strategy into manageable action

  • Translating Business Strategy
    • Strategy Maps & Balanced Scorecards, Success Maps & Performance Prism
  • Strategic difference
    • Private sector (For-profit), Public and third sectors (Not-for-profit)
  • Deriving value from assets
  • Intangible Assets and Knowledge Management
  • Formulating operations strategies (Operations, Marketing, Sales, HR, Finance etc.)

Day 4 – Managing and improving strategy performance

  • Designing the ‘vital few’ performance measures (Going beyond KPIs)
  • Setting the right targets
  • Managing strategic initiatives
  • Validating & improving execution and strategy
  • Strategic performance management – what does ‘good’ look like?


To book a place please press the button below to complete our simple registration form: